concept of "active listening" can't be exaggerated.
SESSION THREE has so many helpful charts, cases,
videos about "active listening." All these pointers lead to
how to use I-Statements to respond in a balanced way
when in conflict.
At the end of SESSION THREE see download of an
application exercise practicing I-Statements. Answers
are personal for each respondent. ( Click Here)
Danene M Bender, Editor